Exchange and return

It is possible to print this document by clicking here

If you are not completely satisfied with your purchase, please return the items within 14 days after receipt of the order for an exchange or refund.

Please do the following if you wish to return an item(s):

etape1

1) Fill out the return form indicating the item(s) and reason for return.

If you need to trade your item for a different size or color, you can place a new order and return the item(s) you received against reimbursement of the purchase price. The return costs will not be refunded.

etape1

2) Pack all items in new and unused condition in their original packaging and enclose the completed return form so that we can process your return quickly.

etape1

3) Ship your sufficiently stamped package and send it to the following address:

THE NINES
60 rue des Queyries
Bâtiment 12-2
33100 Bordeaux
France

Important: We will not be liable for any theft or loss of or damage to the package. We therefore recommend insured returns.

etape1

4) Retain the receipt of your return until you have received the confirmation of your refund. As soon as we receive your shipment, we will send you a confirmation mail about the receipt. If you wish a refund, you will receive it within 14 days after receipt of your return.




In accordance with our general terms and conditions, we reserve the right to deduct a portion of the shipping costs from the sum to be refunded, should your order no longer satisfy the conditions for free delivery (>70 Euros) after the complaint.

Verified reviews


192 reviews

Quick delivery

3-day DHL Express delivery, Free EU delivery from €90

100% satisfaction

Exchange or return within 14 days

Contact us

Any question or recommendation?
+33(0)1 85 09 19 00

Follow us